At Mova Decor, customer satisfaction is a priority. We comply with UAE Consumer Protection Law (Federal Law No. 15 of 2020) and offer a 14-day return and refund guarantee, subject to the conditions below.

Eligibility for Return

  • Products must be returned within 14 days of receipt.
  • Items must be unused, undamaged, and returned in original packaging with invoice or proof of purchase.
  • Products that arrive damaged must be reported within 24 hours of delivery with proof of damage (e.g., unboxing video or clear photos).

Non-Returnable Products

  • Customized products, made-to-order items, personalized décor, custom-sized frames, any 3D frames, and 3D installation products are non-returnable, unless defective or damaged upon delivery.
  • Canvas, Borderless, and UV frames are also considered made-to-order products and cannot be returned, except in cases of damage, supported with unboxing proof.
  • Products damaged due to customer mishandling, improper installation, or exposure to unsuitable conditions (direct sunlight, humidity, water damage, etc.) are not eligible for return.
  • Returns or refunds are not accepted for change of mind after an order is placed, as most products are made-to-order. However, customers may submit a return request. Approval will be at the sole discretion of our production team and dependent on whether a new order for the same product has been received from another customer.

Return Process

  • Customers must email info@movadxb.com within the 14-day window, stating the reason for return and attaching evidence (photos/videos).
  • Our support team will review the request and arrange collection, if applicable.
  • Once the product is received, our inspection team will examine the item.
  • If the return is approved, a refund, replacement, or store credit will be processed.

Refund Process

  • Refunds will be processed via the original method of payment (credit card, debit card, or bank transfer).
  • Refunds may take 7–21 working days, depending on bank/payment provider.
  • If the product is returned without a valid defect or reason, return shipping charges will be deducted from the refund.

Replacement Policy

  • Where possible, customers may opt for a replacement product instead of a refund.
  • If the requested item is out of stock, we may offer a similar product of equal value or issue a refund.

Customer Rights Under UAE Law

In accordance with the UAE Consumer Protection Law:

  • Customers have the right to clear product information, accurate pricing, and transparent delivery timelines.
  • Customers are entitled to refunds or replacements if products are defective, not as described, or unsafe for use.
  • Businesses must ensure secure online transactions and protect consumer privacy.

Limitations of Liability

  • Mova Decor shall not be liable for delays caused by force majeure events, including natural disasters, government restrictions, strikes, or customs delays.
  • We are not responsible for damage caused by improper installation, misuse, or failure to follow care instructions.
  • Liability is limited to the value of the product purchased.

Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the Sharjah Courts, UAE.

Contact Us

For delivery, return, or refund queries, please contact:
Mova Decor

Mova Trading LLC
Sharjah Media City, Sharjah, UAE
Email: info@movadxb.com
www.movadecordxb.com

Explore the stories and emotions captured and created in every frame.

Explore Now