Our FAQ section is carefully designed to address the most common questions and concerns that customers may have about MOVA Decor’s products, services, and overall shopping experience. We understand that when shopping online, customers often seek clarity about product details, delivery times, customization options, and account management. By providing these answers in advance, we aim to make your journey with us smoother, more transparent, and worry-free.

Each response in this section is written in a clear, customer-friendly, and professional tone, ensuring you find the information you need without confusion. From learning about our unique 3D art frames and installations to understanding shipping timelines and order modifications, the FAQ provides reliable guidance at every step. Our goal is to give you the confidence to shop with ease, knowing that MOVA Decor is committed to delivering not just products, but also trust, value, and a seamless online experience.

3D installation art refers to physical, handcrafted products made from materials such as wood, metal, and natural elements like moss. Each piece is designed as a tangible artwork that can be used as wall décor or as a tabletop centerpiece, depending on the product’s specifications. These unique creations bring depth, texture, and character to your home or office spaces.
3D art frames are unique wall art pieces that go beyond traditional printed frames. They feature three-dimensional projected elements within the artwork, creating depth and dynamic visual effects. When placed under a spotlight, these frames also cast dramatic light and shadow patterns, adding movement and life to your space.
Yes, MOVA Decor offers custom-made 3D frames and products tailored to your preferences. You can share your idea, size requirements, or theme with us, and our creative team will design a unique 3D art piece that fits your vision. Whether for home, office, or gifting, we ensure every custom product is crafted with premium materials and artistic detailing to add MOre VAlue to your space.
To order custom 3D art or frames, simply visit our Custom 3D Art section on the website. There, you can upload your images, logos, or required text and select the size and style that best fits your needs. Our creative team will then craft a personalized 3D product using premium materials and artistic techniques, ensuring a unique piece designed exclusively for you.
Yes, we do! At MOVA Decor, you can print your own pictures and have them framed in a variety of styles and sizes. Simply upload your image on our website, choose the frame type, size, and finish, and place your order. Our team will carefully print your picture using premium materials and frame it to perfection, ensuring a high-quality product ready to enhance your space.
We offer reliable standard courier delivery across the UAE, as well as express delivery options in selected areas. All orders are handled by trusted logistics partners to ensure safe and timely delivery.
Simply browse our online store, add your desired products to the cart, and proceed to checkout. You can complete your order using secure online payment options or cash on delivery (where available).
We offer a 14-day return policy for eligible products. Items must be unused, in original packaging, and in resalable condition. Custom-made 3D products or personalized prints are non-returnable unless damaged or defective.
Contact our customer service team within 14 days of receiving your order. We’ll guide you through the return process and arrange pickup. Refunds or exchanges will be processed once the product is inspected.
Orders within the UAE are typically delivered within 3–5 business days, while 3D installation art and frames require 5–10 business days. Express delivery may arrive sooner depending on your location. International shipping (if available) may take longer based on the destination.
All our products are carefully packaged and shipped from our UAE warehouse, ensuring faster delivery times and better service for our customers.
Yes, it is possible to change only the print. Simply browse our online store and select your new artwork. On the product ordering page, choose the same frame size as your previous purchase and select the ‘PRINT ONLY’ option before placing your order. We will print and deliver it to your selected address. Please ensure that the size you choose matches your existing frame to fit perfectly.
You can update your billing address by logging into your account and editing your profile details before placing your order. If your order is already confirmed, please contact our support team immediately for assistance.
This may happen if you are using the wrong email or password. Please try resetting your password using the ‘Forgot Password’ option. If the issue continues, reach out to our customer support team for quick assistance.
Yes, once your order is confirmed and dispatched, you will receive a tracking number via email or SMS. You can use this to follow your order’s progress until it reaches your doorstep.
Yes, we provide international shipping for selected products. Delivery times and shipping fees vary by destination. You can view international shipping options during checkout.
If your item arrives damaged or defective, please contact us immediately with photos of the product. We will arrange a replacement or refund at no extra cost.
Yes, you can cancel your order before it has been shipped by contacting our customer support team. Once dispatched, cancellation is no longer possible, but you may still request a return depending on eligibility.
Yes, many of our 3D art installations, frames, and paintings are handcrafted by skilled artisans, making each product unique and one-of-a-kind.
Yes, MOVA Decor accepts bulk and corporate orders for offices, hotels, and events. Contact our sales team for customized pricing, designs, and delivery options.
For standard frames and art pieces, installation is simple and instructions are included. For 3D installation art, we provide guidance and, in some cases, professional installation service within the UAE.
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